Order to Cash Manager EMEA

Order to Cash Manager EMEA 


Location:  EMEA HO, Woking UK or suitable other EMEA location

Reporting to: Commercial Excellence Director EMEA


The ASSA ABLOY Group is the global leader in access solutions. Every day we help people feel safe, secure and experience a more open world. The Group has 48,500 employees and annual sales of EUR 8.1 billion. ASSA ABLOY has for the fourth time been listed by Fortune Magazine as one of the world's 100 most innovative companies. 

The ASSA ABLOY Opening Solutions EMEA division leads the development within door openings and products for access solutions in homes, businesses and institutions. Our offering includes doors, door and window hardware, locks, access control and service. The division has an annual turnover of €2 billion and 11,000 employees. The EMEA headquarters team is based in Woking, south London, with the commercial and operational activities managed through 11 Market Regions, encompassing the whole of Europe, Middle East and Africa.


Purpose of the Role:

We are seeking an Order to Cash Manager to identify and develop the best-in-class tools & processes required to grow & support specific O2C work streams, namely Sales Order, Enquiry, Customer Concerns and Claims & Returns, while also supporting colleagues where relevant in other, associated work streams (i.e. Pricing, Credit Control etc).

The role is part of the EMEA Commercial Excellence area, which is responsible for developing and implementing best-in-class processes & tools, in order to drive improvements in the commercial areas of the division. The role reports to the Commercial Excellence Director EMEA.

You will have overall responsibility for the development and implementation of the EMEA O2C strategy, working closely with the EMEA Business Units, Market Regions and Group center teams.

You will deliver best in class processes, supported by state of the art tools and content to drive & deliver EMEA strategy, with specific focus on identifying and sharing best practice with all EMEA regions and ensuring that recommended business systems, such as ERP, CRM etc. are fully integrated and supporting the EMEA O2C requirements.

The role is also responsible for driving and supporting EMEA strategy relating to the existing Lean in Office programme, requiring the market assessment of tools and processes implemented, the sharing of best practice and the training of regional champions in relevant techniques (e.g. Six Sigma).

This role is located at either the EMEA Head office in Woking, UK or a suitable EMEA location and involves frequent travel.


Principal Responsibilities:

  • Act as BPO (Business Process Owner) for the relevant O2C streams - Sales Order, Enquiry, Customer Concerns and Claims & Return reviewing all Change Requests and participating on the EMEA Demand Board as required

  • Identify best-in-class processes via managed workshop approach; based upon findings develop EMEA solutions and rollout through close cooperation with regional & EMEA contacts

  • Plan & drive integration in the EMEA centralised business systems (i.e. ERP, CRM etc.) to reflect the ongoing requirements of the EMEA O2C strategy

  • In order to track and audit progress, develop & manage EMEA Commercial Excellence modules related to O2C processes - Sales Order, Enquiry, Customer Concerns and Claims & Returns (including assessment criteria & toolkits)

  • Annually conduct assessments of 25 plus sites regarding their Commercial Excellence O2C capabilities, processes & tools achievements and generate/publish results

  • Drive and support the current EMEA Lean in Office (LIO) programme ensuring progress is continued and all regions are properly supported via open communication platforms (online, exchanges, visits etc.) and sharing of best practice

  • Take responsibility to manage and develop the EMEA Commercial Excellence O2C website page and develop a Council platform for all Process Champions.

  • Take responsibility for coordinating and supporting, where necessary, the activities of the EMEA Commercial Excellence team in order to support sales development and implement the EMEA recommended guidelines and processes, wherever necessary.

  • Implement robust O2C governance process and best-practice sharing across market regions

  • Develop & provide summaries/updates of all relevant Key Performance Indicators (KPIs) and relevant performance summaries



Education / Qualifications:


Universitydegree, MSc or BSc in Business, Finance or related field

Excellent presentation skills and use of MS Office tools such as Word, PowerPoint, Excel


Fluency in English, both written and oral



Any additional language skills are advantageous





Significant previous experience in Customer Service, O2C or Business process related areas


Working in an international setting with decentralised activities and multiple businesses across several countries and end-user verticals


Ability to drive a long term strategic change agenda whilst delivering short term operational objectives


Good knowledge & understanding of business systems & tools such as ERP, CRM etc.




Experience and knowledge of the building industry, dynamics, stakeholders and offerings would be beneficial



Personal Characteristics:

Strong leadership and analytical skills


Strong, inspirational communication and influencing skills across all levels of the organization


Strong can-do attitude, willing to roll up sleeves to get the job done and work through multi-disciplinary, multi-site teams


Excellent project management skills


Strong interest in developing commercial acumen


Passionate about customer service and inquisitive about new processes and methods


Good team player with a consultative advisory style


Flexibility to travel across market regions



Woking, Surrey
United Kingdom

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