Guarantee Terms and Conditions

The Five Year Guarantee lasts 5 years, the Ten Year last 10 years and the fifteen year Guarantee last fifteen years in each case from the date of purchase of the products, as notified to us on this Guarantee Card which you must return to us within one month of making your purchase.  We may ask you for proof of purchase.

Where the Five Year, Ten Year and Fifteen Year Guarantees apply, ASSA ABLOY Opening Solutions UK & Ireland will repair or replace (at our discretion) any of the specific product(s) covered by the Guarantee which develop an operating fault during the 5 or 10 year period respectively.  Where Option Ten applies, we will repair or replace (at our discretion) any element of the lock, accessories or hardware (except keys and any plastic accessories or electrical components) that develops an operating fault during the 10 year period.

The products must have been correctly specified, installed, used and maintained in compliance with the guidance and instructions provided by ASSA ABLOY Opening Solutions UK & Ireland. Failure to comply will invalidate the guarantees.

The guarantees are limited to repair or replacement of the product concerned. ASSA ABLOY is not liable for any ancillary costs or expenses nor for any consequential loss or damage arising from product fault or failure.

Note that normal surface marking or weathering which does not affect the product’s function is not covered by the guarantees, nor is damage caused by deliberate attack, vandalism or misuse.